Immediate Action: Gas Emergency First
It's vital to understand the correct order of operations. If you suspect a gas leak or smell gas, your first call is not to Brogas. You must call the National Gas Emergency Service on 0800 111 999. If it's safe to do so, turn off the gas at the meter. Open all windows and doors to ventilate the property. Crucially, avoid using any electrical switches – don't turn lights on or off. Get everyone out of the property immediately. This advice applies regardless of the weather, but the urgency can be heightened in freezing conditions where you might be tempted to stay inside.
- Call 0800 111 999 immediately.
- Turn off gas at the meter if safe.
- Ventilate the property thoroughly.
- Avoid all electrical switches.
- Evacuate everyone from the building.

