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Faults & troubleshooting

Boiler losing pressure: causes and what to check

Why a boiler keeps losing pressure, how to tell a leak from a failed expansion vessel or PRV, and what you can safely check before calling an engineer.

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No hot water but the heating works — what's wrong

When radiators are hot but the taps are cold, the fault is usually in the hot water side. Here's how the diagnosis works on combi and cylinder systems.

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Radiators cold at the bottom (or the top): what it means

Cold at the top means air, cold at the bottom means sludge, cold all over means flow. How to read your radiators and what fixes each pattern.

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Boiler fault codes and lockouts: what they're telling you

Why boilers lock out, what the common fault code families mean, when a reset is safe and when repeatedly resetting is doing damage.

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Frozen condensate pipe: the cold-snap fault

Why condensing boilers shut down in freezing weather, how to safely thaw the pipe, and the permanent fixes that stop it happening every winter.

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Noisy boiler: banging, kettling and humming decoded

What each boiler noise actually means — kettling, banging pipes, humming, whistling — and which ones need attention before they cause damage.

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Leaking boiler: what to do first

Immediate steps for a leaking boiler, what the leak location tells you about the cause, and which leaks mean stop using the appliance now.

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Heating won't come on: thermostats, controls and wiring

When the boiler is fine but the heating won't fire, the fault is usually in the controls. How to check thermostats, programmers and motorised valves.

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